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Refunds, cancellations and receipts

What happens to your money when plans change: refund rules, cancelled trips, wallet credit versus card refunds, and the receipts you need for expenses, insurance and VAT.

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Trip cancelled or dates changed: what to do with a travel eSIM you already bought: Act before you install it. An eSIM that has never been scanned or installed is the easiest to refund or turn into credit; once installed or connected, most sellers treat it as used. If the trip has only moved, check the activation rule: if validity starts on first connection, you can often keep the eSIM for the new dates.

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